FAQ
What is OSDP?
Open Supervised Device Protocol (OSDP) is an access control communications standard developed by the Security Industry Association (SIA) to improve interoperability among access control and security products. OSDP based on RS-485 communication lines ...
AxTraxNG client shutdown Automatically
On AxTraxNG version 27.7.1.9 and higher version a new auto logout feature was presented. By default Administrator operator will have 10 min of no action on AxTraxNG client before auto logout, all other operators have no timeout. For Administrator ...
How to clear Google Play Store CACHE
On Some cases there are reports the users cannot installed on Android devices due to "Your Device is not compatible with this version" message from Google play stroe. There are many reports on several major apps (Instagram, Clash of clans, Supercell) ...
Does AxTraxNG support Interlocking
Yes, AxTraxNG support Interlocking (Mantrap) option. The interlocking can be Activated on any Access Control Panel with 2 or more doors, while interlocking is active only 1 of the interlocking doors can be open at the same Time. To set an ...
What does "Delete Download older than xx/xx/xxx" event means
The "Delete Downloads" events, is standard system operation deleting older downloads that was not downloaded to the access control panels. on normal mode you should see "0" rows deleted if you see other number this can point to communication issue ...
Start Services
If you encounter the error “Server Connection Failure” as shown when attempting to open the AxtraxNG Client The issue may be that the AxtraxNG server is not running, this is an issue often caused by Windows update not restarting third party services ...
BLE-ID and BLE-Admin apps will not see devices on Android Devices
After installing the BLE-ID or BLE-Admin application on an Android device no devices are detected. Check the permissions for the apps. On some cases we have notice that updated of Android operation system revokes the required location access ...
What is "Configuration Mode" on AC-825
A Configuration mode is a special mode of AC-825 Access control panel that come to reduce data sync time and making sure any update on AC-825 will be effected immediately (as long as the server and AC-825 panel are online). When any configuration is ...
How to install SQL server (VERITRAX instance) Manually
On some cases the Automatic installation of SQL server on the machine might fails due to conflicts found on the machine or other issues, in those cases we recommend that SQL server will be installed manually. This Article will show you how to install ...
How to set up Email Notification on AxTraxNG
AxTraxNG support email notification using SMTP account for cases like event notification and reports, to set email notification please follow the steps in this article. Setting SMTP account: In AxTraxNG server monitor Go to Option Section: Set the ...
How To Backup And restore AxTraxNG database
Backup Database: To Backup AxTraxNG Database please follow those steps: Go to Tools, Database: From the dropdown menu, Select "Backup Now" Browse to the Folder you like the backup to be stored - Recommend to keep the default folder as shown above to ...
Can I recover AxTraxNG database from Access Control panel
In case where AxTraxNG server is lost and no backup of the database is available there is no way to recover data from the Access Control Panels. The data being saved inside the Access Control Panels is saved in a way that have no meaning if restored ...
How to install an AY-U9xxBT UHF-Smart long range reader
Installation of AY-U9xxBT UHF-Smart long range reader is important to get max range, by installing the reader in a correct angle. Below are some points to guide you regarding the correct location of the installation. If the Barrier is wider than 6 ...
How to use Rosslare UHF Tag in a vehicle
Rosslare UHF Tag (UVG-26A-3000 / UVT-26A-3000 ) Rosslare UHF Tag is designed to be mounted in a horizontal direction on the inside of the vehicle's windshield/windscreen. This tag is tuned to the dielectric properties of the windshield glass so ...
Could AxTraxNG upload users and cards data from a panel?
Unfortunately no, the data stored in an Access Control panel is stored in a way that cannot be recovered by AxTraxNG.
How do I enter Programming mode of a standalone controller if the default Master code fails?
Check the color of left LED – is it green or red? If red, exit Secure mode by entering 3838# -> color of LED should be green now. If it still fails to enter Programming mode. If left LED is green: Turn off the power of controller. Press and hold the ...
How can I search for a user in AxTraxNG?
You need to go to Users>User Filter, and click on the magnifying glass icon. You will then see the available fields to search for a user.
I would like to add more than one Access Control panel on the same network. What do I need to do?
You’ll need to configure the address of the panels in binary, using the last 5 DIP switches of the panels. First one is 00000 and last one is 11111. You can add up to 32 panels on the same network.
What is the range of the AY-U920/15 readers?
The maximum range of the AY-U920BT is 12 meters for UHF credentials. The maximum range of the AY-U915BT is 6 meters for UHF credentials. Both readers have a maximum range of 10 meter for BLE-ID credentials. The UHF range can be modified using the ...
What is the maximum cable length between Access Control Panel and a reader?
The maximum cable length between the Access Control Panel and a reader using Wiegand protocol is 150 meters. Please note that the cable must be shielded non-twisted 18AWG.
How to add "Car Parking" Management to AxTraxNG
AxTraxNG Car Parking management option allows you set up groups with a limited number of users who can access a particular area. This feature is counter based that keeps track of the number of users in a specified area. AxTraxNG offer 2 methods to ...
If I lost the login password for AxTraxNG, how can I recover it?
Starting version 27.7.1.9 all AxTraxNG operators passwords are fully encrypted and cannot be recovered. Please contact your installer to recover the password.
How do I reset a standalone controller to its factory default settings?
Ensure the MODE LED (left LED) is green, enter ## 1234 -> 00 -> 1234 (master code is 1234).
Can I design and print a user card using AxTraxNG?
You can use our built-in cards designer, which comes with AxTraxNG.
How can I make periodic backups with AxTraxNG?
Go to Tools>Database and select Periodic Database. Select the backup folder, quantity of days (N), time and database name. AxTrax will perform an automatic backup very N days at the specified time. Please Note that setting days to "0" means no ...
What is the difference between MD-08 and MD-08B?
MD-08 is a Wiegand to RS-232 converter (aka “Desktop Reader”). You use it to enroll cards from your PC. MD-08B is Reader Programmer and it is used to set the Wiegand output format of MIFARE read-only readers, while setting the input control of the ...
Which OS AxTraxNG support
AxTraxNG Server and Client version 27.7.1.19 and above support the following operating systems: Windows 10 Windows 11 Windows server 2012 Windows server 2016 Windows server 2019 AxTraxNG Server and Client version 27.7.1.9 and above support the ...
Which versions of SQL Server does AxTraxNG support?
AxTraxNG server supports the following versions of MS-SQL servers: MS-SQL 2008 MS-SQL 2012 MS-SQL 2014 MS-SQL 2016 MS-SQL 2017 Starting version 27.7.1.18 AxTraxNG supports the above SQL servers with addition: MS-SQL 2019
Does AxTraxNG support car parking module?
Yes, AxTraxNG provides 2 methods of car parking management: Per parking – Set the maximum number of allowed user in the parking. The entry to the parking will be denied once this level is reached. Per Group – Set the maximum number of allowed user ...
What is the maximum cable length when using the RS-485 protocol between Control panels?
The maximum cable length while using RS-458 communication is 1200 meters from the first panel till the last one. Please note that a 120 Ohms resistor need to be installed on the first and control panel on the RS-485 line in parallel to the RS-485 ...
What is “Full Visitor Feature with automatic un-enrolment of cards when exit"
the software allows you to define a visitor card with predefined level of access to the premises, checking this option will revoke all privileges and deactivate the card when exiting the premises, so even if the visitor takes the access card ...
AntiPassback Configuration
• Antipassback prevents a user from using the same credential multiple times to enter an area. The intent is to prevent one user from passing back his card to another user to enter hence the name. • There are 3 types of Antipassback; ...
Understanding AC-215/225/415 dip switches
On each AC-215/225/425 control panel you will find a set of 8 dip switches in the upper right corner: This Article will help you to understand the use of those Dip switches. Dip Switch function Baud rate: defines the communication speed of Panel ...
How to install and set AxTraxNG remote client
When a remote AxTraxNG client connection is need to AxTraxNG server you can achieve this in few simple steps: Please note that AxTraxNG server and AxTraxNG client Must use the same version Please set the firewall rules on AxTraxNG server Machine ...
How to set Windows Defender Firewall rule for AC-825IP and AxTraxNG client
When using AC-825IP panel or when a remote client connection is needed there is a need to allows communication coming on to AxTraxNG on the PC Firewall, this article will explain you how to set Firewall rules on Windows Defender. This article only ...
Fix AxTraxNG Client Display layout scale
When AxTraxNG Client installed on a system where the Display scale is set to above 100% the AxTraxNG layout will have an overlay text and tables: to fix this please follow those steps: close AxTraxNg client Right click on the AxtraxNG client ...
How to upgrade from AxTrax(AS-525) to AxTraxNG
To upgrade from AxTrax to AxTraxNG: 1. If your version of AxTrax is version 4.25 or higher, skip to Step 7. (you can download AxTrax(AS-525) version 4.25 from: http://pc.cd/fnmctalK) 2. Back up the database: a. Click Tools > ...
What are the minimum requirments for AxTraxNG Server and Client installation
The minimum spec for AxTraxNG Server and Client as listed in the manual are: CPU: 2.4GHZ (i5) or higer OS: win 7 or higher, up to win server 2019is supported. RAM: 4GB Network: network adapter 100MB Hard Drive: 5GB of free space This is minimum ...
How To Activate AxTraxNG License
To activate AxTraxNG license follow those steps: place the license file "License M&1.license" on your Desktop PC. From AxTraxNG client select Help, Registration: Click the 3 dots button and Browse to the Desktop and select the License file: Click ...
Fire Alarm AC-link
To set a Fire alarm auto doors release and re-lock on AxTraxNG you need to: Add an "Output Group", from the tree view select Groups, Output Groups and add new. Select the Doors you wish to release in case of Fire and click OK: From the tree view ...
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