FAQ
How to connect AxTraxPro server to remote SQL server
Before starting this process please make sure that the SQL server meets AxTraxPro server supported SQL servers. Which versions of SQL Server does AxTraxPro support? Preparing for Remote SQL connection: To connect the AxTraxPro server to a remote SQL ...
How to set Windows Defender Firewall rule for AC-825IP and AxTraxPro client
When using AC-825IP panel or when a remote client connection is needed there is a need to allows communication coming on to AxTraxPro Server on the PC Firewall, this article will explain you how to set Firewall rules on Windows Defender. This article ...
How to configure AxTraxPro Web Client for remote access
The Rosslare AxTraxPro™ Web Client software is a web-based software management system intended for the ongoing management of the AxTraxPro™ Server. Operators can access the system from a web browsers for daily tasks. The AxTraxPro access control ...
Install AxTraxNG\ AxTraxPro on Windows 11 OS
Lately there are multiple report on SQL server fails to be installed on Windows 11 OS, following the information provided by Microsoft the most common issue for this failure is system disk sector size greater than 4 KB. in any case of installing ...
What are the minimum requirements for AxTraxPro Server, Web Server, and Client installation
The minimum spec for AxTraxNG Server and Client as listed in the manual are: CPU: 2.4GHZ (i5) or higher OS: win 10 or higher, up to win server 2019 is supported. RAM: 8GB (min 12GB is recommended) Network: network adapter 100MB Hard Drive: 500 GB ...
LPR cameras Connected directly to Rosslare’s Access Control Panels
General Rosslare allows the connection of an LPR (License Plate Recognition) camera directly to its access control panels, without the need for the mediation of a video management software such as VITRAX. The connection is made directly to an ...
UHF-Tags Placement and Installation recommendations
UHF Tags Installation recommendations General: The highly advanced UHF Tag label allows vehicle recognition from a distance. The label is attached to the inner side of the windshield. The reader scans the label to determine if the user is certified ...
What is “Protected mode” on Rosslare UHF-Smart Long-Range readers (AY-U9xxBT)
General “Protected mode” is a feature that allows customers and end users to filter unwanted or disallowed credentials, at ease, keeping all the advanced features in a single product. Protected mode is backed up by advanced filtering mechanism ...
Which versions of SQL Server does AxTraxPro support?
AxTraxPro server supports the following versions of MS-SQL servers: MS-SQL 2019 Starting version 28.0.4.0 AxTraxPro supports the above SQL servers with addition: MS-SQL 2022
How to connect AxTraxPro server to remote or not default SQL server
Before starting this process please make sure that the SQL server meets AxTraxPro server supported SQL servers. Which versions of SQL Server does AxTraxPro support? To connect the AxTraxNG server to a remote or note a default SQL server please ...
How to obtain AxTraxPro server logs.
In some cases Rosslare Technical support specialist will request that you will send us the AxTraxPro server logs. To obtain the logs go to AxTraxNG server installation folder under this path: C:\Program Files (x86)\Rosslare\AxTraxPro Server Look ...
How to upgrade from AxTraxNG to AxTraxPro
This technical note gives the procedure to upgrade from AxTraxNG™ v27.7.1.18 or above to AxTraxPro™ v28.0.x.x. Upgrade to AxTraxPro is only available from AxTraxNG version 27.7.1.18 and above, if your version of AxTraxNG lower then AxTraxNG version ...
What is the Rosslare WARRANTY POLICY
Rosslare WARRANTY POLICY can be found on: https://rosslaresecurity.com/warranty-policy/
AxTraxNG and log4j vulnerability CVE-2021-45046
On Dec. 9, 2021, a remote code execution (RCE) vulnerability in Apache log4j 2 was identified being exploited in the wild. Public proof of concept (PoC) code was released and subsequent investigation revealed that exploitation was incredibly easy to ...
How to use SQL with windows authentication
By default, the AxTraxNG server will use the SQLinternal user logins (sa user) as set by the default AxTraxNG installer. In some cases, you might be needed to use windows authentication for SQL login, there are some requirements needed to be done to ...
Optional SD memory upgrade is available for your system
An optional SD memory upgrade is available for your system. message was added to 27.7.1.18, this massage identifies the SD card type of the AC-825 and let you know if you can update the SD card to a newer version with higher endurance. This does not ...
AxTraxNG not logging some event
By default AxTraxNG and Rosslare access control panels filter events such REX input open\close and Door output open\close to reduce the number of events to be stored while the access control panel is offline. To log those events, go to the panel ...
How many access groups AxTraxNG supports?
Theoretically, there is no limitation on the number of access groups that can be created on AxTraxNG
How to connect AxTraxNG server to remote SQL server
Before starting this process please make sure that the SQL server meets AxTraxNG server supported SQL servers. Which versions of SQL Server does AxTraxNG support? To connect the AxTraxNG server to a remote SQL server please follow this guide. As ...
Dual Authentication on AxTraxNG
AxTraxNG support 2 options for dual Autentication: Dual authentication - 2 credentials (any credential\pin) from the same user are required to gain access to a secure door. Card + Card mode - 2 or 3 users (based on configuration) are required to gain ...
Is SA-23B2 (RF remote control) supports Fixed Facility Code
When ordering the SA-23B2 with 26bit ID you can select a Fixed facility code, this needed to be mentioned when you placing an order. The available FC is between 0 to 255.
Which LPR/ANPR cameras support the Wiegand \ OSDP 64bit format?
On AxTraxNG version 27.6.1.6 and above a special Wiegand 64bit protocol was added to support alphanumeric LPR/ANPR conversion into standard Wiegand and display the credential as LPR/ANPR data on AxTraxNG. On AxTraxPro 28.0.3.2 and above additional we ...
Cannot Generate NFC ID on BLE-ID application
On supported Android devices the is an option to simulate a credential using Rosslare's BLE-ID application over NFC technology, using the NFC you will be able to use your android device as a credential directly on Rosslare CSN-Smart and CSN-Select ...
Set up AxTraxNG server side for AxTraxNG client remote connection over WAN
AxTraxNG server can be connected from any remote client over a TCP/IP network. This guide explains how to set up the AxTraxNG server-side for remote connection over the WAN(WIDW AREA NETWORK) connection. Setting Up the Server site for client remote ...
How to connect an Access Control Panel over WAN.
AxTraxNG supports connecting any Access Control panel over any network type as long as the panel is accessible via IP address and in the case of AC-825 also AxTraxNG server must be accessible via IP address, This article will explain the connection ...
UHF Tags Car Windshield Installation recommendations
General: The highly advanced UHF Tag label allows vehicle recognition from a distance. The label is attached to the inner side of the windshield. The reader scans the label to determine if the user is certified to enter or leave the premises. The UHF ...
How to convert BLE-ID application IDs to Wiegand
Using the BLE-ID application you can create a virtual credencial using your mobile phone and use is as your credential, either using Bluetooth or NFC. You can easily convert the application IDs to a supported wiegand from using a small PC tool called ...
How to limit AxTraxNG events history
In some cases especially when SQL Express server version is in use it is recommended to limit the event History in order to avoid exceeding Express version limitation. in Order to set event history limit, On AxTraxNG Client got to Tools, Database: ...
How To Export AY-U9xxBT reader configuration
Using the BLE-Admin mobile application you can export the AY-U9xxBT configuration and send it via email. You can watch the attached video that explains the process to export the data and send it via email.
How to import Users from excel files to Bio9000 software
This article will allow you to import users to Bio900o management software from an Excel file. In order to import the users please make sure your Excel table is following the following format: Column “T_UID” : This column should be filled with each ...
How to obtain AxTraxNG server logs.
In some cases Rosslare Technical support specialist will request that you will send us the AxTraxNG server logs. To obtain the logs go to AxTraxNG server installation folder under this path: C:\Program Files (x86)\Rosslare\AxTraxNG Server Look for ...
What is OSDP?
Open Supervised Device Protocol (OSDP) is an access control communications standard developed by the Security Industry Association (SIA) to improve interoperability among access control and security products. OSDP based on RS-485 communication lines ...
AxTraxNG client shutdown Automatically
On AxTraxNG version 27.7.1.9 and higher version a new auto logout feature was presented. By default Administrator operator will have 10 min of no action on AxTraxNG client before auto logout, all other operators have no timeout. For Administrator ...
How to clear Google Play Store CACHE
On Some cases there are reports the users cannot installed on Android devices due to "Your Device is not compatible with this version" message from Google play stroe. There are many reports on several major apps (Instagram, Clash of clans, Supercell) ...
Does AxTraxNG support Interlocking
Yes, AxTraxNG support Interlocking (Mantrap) option. The interlocking can be Activated on any Access Control Panel with 2 or more doors, while interlocking is active only 1 of the interlocking doors can be open at the same Time. To set an ...
What does "Delete Download older than xx/xx/xxx" event means
The "Delete Downloads" events, is standard system operation deleting older downloads that was not downloaded to the access control panels. on normal mode you should see "0" rows deleted if you see other number this can point to communication issue ...
Start Services
If you encounter the error “Server Connection Failure” as shown when attempting to open the AxtraxNG Client The issue may be that the AxtraxNG server is not running, this is an issue often caused by Windows update not restarting third party services ...
BLE-ID and BLE-Admin apps will not see devices on Android Devices
After installing the BLE-ID or BLE-Admin application on an Android device no devices are detected. Check the permissions for the apps. On some cases we have notice that updated of Android operation system revokes the required location access ...
What is "Configuration Mode" on AC-825
A Configuration mode is a special mode of AC-825 Access control panel that come to reduce data sync time and making sure any update on AC-825 will be effected immediately (as long as the server and AC-825 panel are online). When any configuration is ...
How to install SQL server (VERITRAX instance) Manually
On some cases the Automatic installation of SQL server on the machine might fails due to conflicts found on the machine or other issues, in those cases we recommend that SQL server will be installed manually. This Article will show you how to install ...
Next page