In some cases Rosslare Technical support specialist will request that you will  send us the AxTraxNG server logs. 

To obtain the logs go to AxTraxNG server installation folder under this path: C:\Program Files (x86)\Rosslare\AxTraxNG Server

Look for the Logs folder: 

Go in the "Logs" folder and add you current version number folder to a compress folder:

Send the compressed folder to Rosslare Technical support specialist